Customer Service

FAQs

1. What's the product origin?
90% of our products are made in China, all products listed are under inspected by OPML, good quality.

2. Payment Method?
a. Online payment like Paypal, Alterpay, Moneybookers
**customers who want to the deal insured by ebay, we also could upload products in ebay.com and finish deal in ebay.com,(11% FVF ebay fees will be charged).
b. Offline payment like wire transfer(to HK), Western Union

3. How about the products warranty and refund policy?
a. all our machine/instrument products are under one year warranty, any defective problem occurred within one year of which is approved by OPML team the "defective product" will have free parts maintance,  new replacement service, etc...    
b. Refund Policy,  
Return is acceptable in 7 days of receipt and please remember to contact us before arrange the return, DO NOT send item to the address on the package, we won't get it and you will not be refunded.
Return item must be in original conditions, include package. Or 20% re-stocking fee will be charged according to OPML's testing. 
*Refund 50% of the return postage is covered by customer, contact us for address before ship back the items.
*The refund is cased by customers' personal reason such as "do not like the product", "wrongly ordered","shipped-before-canel", in this condition, 30% of re-stock fee would be charged and the ship-back postage will be covered by buyer.

4. About shipping charge/ International shipping fee before order:
You may find here very easily to check out how much shipping cost will be charged by visiting:

http://www.optometrial.com/index.php?route=information/static
To calculate the total weight of one order is easy, here are some instrument weight for your reference.
Auto refractometers and Slit Lamps= 25 kgs/ea
Auto Focimeters = 10 kgs/ea
Manual Lensometers = 4 kgs/ea
Chart Projector = 5-6 kgs/ea
Phoropters = 7 kgs
PD meter = 1 kgs/ea
Ophthalmoscope/retinoscope = 3.5 kgs/ea with carrying case, 2-3 kgs/ea with no carrying case
Lens Kit 68-104 pcs = 5 kgs/ea
Lens Kit 158-266 pcs = 7-8 kgs/ea
Lab Machinery = 3-4 kgs/ea
Aux Lens/accessories= 0.1-0.2 kgs/ea with box, 0.02-0.04 kgs/ea with no box

 

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