Customer Service

Terms & conditions

General

Use of this Web Site is subject to these terms and conditions. By using this Web Site you agree to be bound by these terms and conditions which form a binding contract between you and Optometrial.com

Copyrights

Certain parts of this Web Site may be subject to registration and additional terms and conditions which will be made available for you to read at the time of registration.Unless otherwise indicated, this Web Site and its contents are the property of acemax development ltd, whose registered office is RM 112, Youth Business Park, No. 8-3 Wenshui Road, Shanghai, China. The copyright in the material contained on this Web Site belongs to Cruise Opticalor its licensors(Acemax). The trademarks appearing on this Web Site are protected by the laws of Hongkong, China and international trademark laws OPML reserves the right to suspend or terminate your access and use of this Web Site at any time without notice. You may not redistribute any of the Content of this Web Site or create a database in electronic form or manually by downloading and storing any such content without the prior authorization of OPML. You may link to but not replicate the Content on this Web Site provided you do not create a frame or any other bordered environment around the content and provided that any such linking does not imply any endorsement of any product or services and provided further that the website linking to this Web Site does not contain any intellectual property right, including without limitation copyright, trademark, design right or patent, infringing, distasteful or offensive material. Acemax reserves the right to require you to remove any link to this Web Site

Terms

1. Handling time
Customer Information, Delivery Address, Phone number and Receiver should be informed.
OPML ship ordered products with 3-5 business days upon receipt of your payment.
The B/L/ courior bill/ AWB scan copy will be sent to registed email when the order shipped.
OPML will email customer if the ordered item is delayed in shipping and nofity the EST shipping date in time.

2. Return Policy
Return is acceptable in 7 days of receipt and please remember to contact us before arrange the return, DO NOT send item to the address on the package, we won't get it and you will not be refunded.
Return item must be in original conditions, include package. Or 20% re-stocking fee will be charged according to OPML's testing. 
*Refund 50% of the return postage is covered by customer, contact us for address before ship back the items.
*The refund is cased by customers' personal reason such as "do not like the product", "wrongly ordered","shipped-before-canel", in this condition, 30% of re-stock fee would be charged and the ship-back postage will be covered by buyer.

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